Terms of service

Business information:

Chamber of Commerce number: 94685800

Blossom & Feather sells its handmade children’s clothing, accessories and must-haves through the webshop www.blossomandfeather.com.

Please read the terms carefully before placing an order. By placing an order, you agree to these terms. Do you have any questions? Please contact us via the contact form on this page or through one of our social channels. 

Orders:

All offers on the webshop are without obligation, and Blossom & Feather reserves the right to amend or withdraw them at any time.

An agreement is formed as soon as Blossom & Feather confirms your order in writing (by e-mail). If you do not receive confirmation within 24 hours, please contact our customer service.

Blossom & Feather may cancel a confirmed order before dispatch for reasons such as payment authorisation, pricing errors, delivery restrictions, stock issues or quality standards. A cancellation will be communicated by e-mail.

By placing an order, you confirm that your details are complete and correct, and that you are 16 years or older, or otherwise have permission from a parent or guardian. It is your responsibility to enter your address and contact details correctly.

Prices and payment:

Payment is made via the payment methods shown on the website.

Delivery and return costs are stated on the website and are payable by the buyer.

Delivery, defects and liability:

Items that are in stock (recognisable by ‘In stock’ in the product name) are usually dispatched within 1 to 3 working days after we have confirmed your order.

All other items are made by hand once you order. We dispatch these within 10 working days, depending on how busy it is. If you add the ‘Rush order’ option to your basket, we will dispatch your order within 1 to 3 working days.

As soon as your parcel is on its way, you will receive an e-mail with tracking information. The carrier’s delivery time is in addition to the dispatch time.

If we are unable to dispatch on time, we will let you know as soon as possible. In any case, we will deliver your order within 30 days, unless we agree something different together. If this is not possible, you may cancel your order free of charge and we will refund what you have already paid within 14 days.

The risk of loss or damage only passes to you once the parcel has been delivered to you, or to someone you have appointed for that purpose.

If you receive a damaged or defective product, please report this by e-mail as soon as possible, preferably with a photo.

You are always entitled to a product that is as it should be; this is the statutory guarantee. Normal wear and tear, and damage caused by incorrect use or incorrect washing, are not covered by this. If you have a complaint about a product, please contact us and we will look for a suitable solution together.

Blossom & Feather’s liability is limited to the obligations in these terms and product liability. Other liabilities are excluded, unless there is intent or gross negligence.

Cancellation and returns policy:

Ordered products can be registered for return within 14 days of receipt. To do so, please follow our return instructions, which can be found on this page.

During this period, products must be handled with care. Damaged products may lead to charges. Please ensure safe packaging when returning an item.

Blossom & Feather is not responsible for incorrectly returned products. Returns that are not accepted will not be stored or sent back.

After receiving your return, we will refund the amount you paid for the product, including the standard delivery costs, within 14 days via the original payment method. The cost of returning the item is your responsibility.

Complaints:

Not happy with a purchase? Please get in touch via the contact form on this page, or through one of our social channels, and we will look for a solution together.

Miscellaneous:

Blossom & Feather may amend the terms. By placing an order, you agree to the latest version.

Any deviations from these terms must be in writing and signed by both parties.

‘In writing’ also includes e-mail, unless stated otherwise.

Your general terms and conditions, or those of third parties, are rejected and do not apply to this agreement.