Terms and conditions

Business information:

Chamber of Commerce number: 94685800

Email address: contact@blossomandfeather.com

Blossom & Feather sells its handmade children’s clothing, accessories and must-haves through the webshop www.blossomandfeather.com.

Please read the terms carefully before placing an order. By placing an order, you agree to these terms. If you have any questions, please contact our customer service at contact@blossomandfeather.com.

Orders:

All offers on the webshop are non-binding and Blossom & Feather reserves the right to change or withdraw them at any time.

An agreement is formed once Blossom & Feather confirms your order in writing (by email). If you do not receive a confirmation within 24 hours, please contact our customer service.

Blossom & Feather may cancel a confirmed order before dispatch for reasons such as payment authorisation, pricing errors, delivery restrictions, stock issues or quality standards. Any cancellation will be communicated by email.

By placing an order, you confirm that your details are complete and correct and that you are 16 years or older, or otherwise have permission from a parent or guardian. It is your responsibility to enter your address and contact details correctly.

Prices and payment:

Payment is made via the payment methods shown on the website.

Delivery and return costs are stated on the website and are payable by the buyer.

Delivery, defects and liability:

Items that are in stock (recognisable by ‘In stock’ in the product name) are usually dispatched within 1 to 3 working days after we have confirmed your order.

All other items are handmade once you order. We dispatch these within 10 working days, depending on how busy we are. If you add the ‘Rush order’ option to your basket, we will dispatch your order within 1 to 3 working days.

As soon as your parcel is on its way, you will receive an email with tracking information. The carrier’s delivery time is in addition to the dispatch time.

If we are unable to dispatch on time, we will let you know as soon as possible. In any case, we will deliver your order within 30 days, unless we agree something different together. If this is not possible, you may cancel your order free of charge and we will refund anything you have already paid within 14 days.

The risk of loss or damage only passes to you once the parcel has been delivered to you, or to someone you have appointed for this purpose.

If you receive a damaged or defective product, please let us know by email as soon as possible, preferably with a photo.

You always have the right to a product that is fit for purpose; this is the statutory guarantee. Normal wear and tear and damage caused by incorrect use or incorrect washing are not covered. If you have a complaint about a product, please contact us and we will look for a suitable solution together.

Blossom & Feather’s liability is limited to the obligations in these terms and product liability. Other liabilities are excluded unless there is intent or gross negligence.

Cancellation and returns policy:

Ordered products can be registered for return within 14 days of receipt. To do so, please follow the returns instructions on this page. If that is not possible, please send an email to contact@blossomandfeather.com.

During this period, products must be handled with care. Damaged products may result in costs. Please ensure safe packaging when returning your order.

Blossom & Feather is not responsible for products returned incorrectly. Returns that are not accepted will not be stored or sent back.

After receiving your return, we will refund the amount you paid for the product, including the standard delivery costs, within 14 days via the original payment method. The cost of returning the item is payable by you.

Complaints:

Not satisfied with a purchase? Please contact us at contact@blossomandfeather.com and we will look for a solution together.

Miscellaneous:

Blossom & Feather may change the terms. By placing an order, you agree to the latest version.

Any deviations from these terms must be in writing and signed by both parties.

‘In writing’ also includes email, unless stated otherwise.

General terms and conditions from you or third parties are rejected and do not apply to this agreement.

Please contact us at contact@blossomandfeather.com if you have any questions.